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How can we help?

Klipsa Support

Contact us

Email is the fastest way to reach us. Include your iOS version and, if it helps, a screenshot — we usually reply within 2 business days.

Are my photos uploaded anywhere?

No. Every scan and comparison happens on your iPhone — Klipsa has no servers, no account and no analytics. You can run it in Airplane Mode and everything still works.

I deleted something by mistake — can I get it back?

Yes, for about 30 days. Open the iOS Photos app → Albums → Recently Deleted, select the item and tap Recover. After 30 days (or if you empty that album) iOS removes it permanently.

How do I cancel my subscription?

Subscriptions are managed by Apple: iPhone Settings → your name → Subscriptions → Klipsa Pro → Cancel. Cancel at least 24 hours before the renewal (or trial end) to avoid the next charge. Deleting the app does not cancel a subscription.

How do refunds work?

All payments go through Apple, so refunds do too. Visit reportaproblem.apple.com, sign in with your Apple ID and choose the Klipsa purchase. We can’t issue refunds ourselves, but email us if you get stuck.

I bought Pro — how do I restore it on a new iPhone?

Open Klipsa → Settings → Restore Purchases (also available on the paywall). Make sure you’re signed in with the same Apple ID you used for the purchase.

Why does Klipsa ask for full photo access?

Finding duplicates means comparing every photo with every other — that needs library-wide access. The analysis never leaves your device. Limited access also works; Klipsa will simply see (and clean) only the photos you selected.

How do I change the app's language?

Klipsa speaks 14 languages. iPhone Settings → Klipsa → Language lets you pick one just for Klipsa, independent of your system language. There’s a shortcut to this screen inside the app: Settings → App Language.

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