SUBSBOOK

Support

Stuck, curious, or found a bug? You’ll reach a human — the developer — directly. Most messages get a reply within a few days.

Last updated: July 25, 2026

CONTACT

Write to us

The fastest way to get help is email. When writing, it helps to include your iOS version and the Subsbook version (Settings → About). We will never ask for passwords, payment details, or your data — please don’t send them.

FAQ

Reminders aren't arriving

Check iOS Settings → Notifications → Subsbook and make sure notifications are allowed.
In the app, open Settings → Reminders and confirm All notifications is on.
Open Scheduled notifications in the same section to see exactly what is queued for the next 30 days.
Focus modes and Do Not Disturb can silence notifications — check your Focus settings.

FAQ

Moving to a new iPhone / backing up

Pro: use Settings → Your data → Export backup (JSON), move the file, then Restore from backup on the new device.
Pro: alternatively, enable iCloud sync on both devices signed into the same Apple Account.
Backups are plain JSON — you can open and read them anywhere.

FAQ

Restoring your Pro purchase

Make sure the device is signed into the Apple Account that bought Pro.
Open the paywall and tap Restore Purchases.
Pro supports Family Sharing — family members on the same family group get Pro at no extra cost.

FAQ

Canceling a real subscription

Canceling inside Subsbook updates your records only — the real service keeps charging until you cancel with the provider. For App Store subscriptions, go to apps.apple.com/account/subscriptions. For others, use the provider’s own account page; Subsbook’s cancel guide links there when a link is known.

FAQ

Deleting your data

Use Settings → Your data → Delete all data (two-step confirmation), or simply delete the app. Your data exists only on your device — and in your private iCloud database if you enabled sync — so deletion is immediate and permanent. We hold no copy and cannot recover it.

PRIVACY

A note on privacy

Subsbook collects no personal data — the full story is on the Privacy Policy page. Our terms live at Terms of Use.